Bringing illumination to your life and work

“The sessions were really valuable in helping me to step into a new role with broader responsibility following 6 months out of work due to redundancy. The coaching really helped me to take a step back, identify and be more confident in the skills that I did possess and provided the focus I needed to enact them.. “

CX professional

“Lynsey and I worked together at National Grid on the Colleague NPS programme. I immediately discovered a like-minded soul, with the energy and tenacity to bring a team along with her – an early adopter who helps others over the line. Lynsey radiates passion for change which compliments her technical knowledge to drive results. She’s an influencer who can challenge at Executive level, and a key ambassador for creating stronger links between internal and external customer service. Lynsey is a positive force in any team, and I’d happily recommend her as advisor or partner in programmes that require focus and expertise in culture and capability”

Rosie Routledge CX professional

“Lynsey is someone who just gets customer experience, it is in her DNA. That she understands property and real estate is a unique bonus. What I love most about the way Lynsey works is how she owns what she does and how she does it. That takes strength of character particularly as improving customer experience often starts with changing employee culture and management mindset. I look forward to watching her grow her business with interest. “

Marion Ellis FRICS CCXP – The Surveyor Hub/Bluebox Partners/Women in Surveying

“Lynsey was a helpful human to me in a large corporate world. Her coaching style supported me as an individual helping me to design our Service Line Customer Strategy, aligned to the business vision and goals. Lynsey’s subsequent encouragement to apply my interpersonal skills to build on current and new relationships with our internal stakeholders and colleagues improved the customer experience. I could then share this approach with my team for adoption to enable them to undertake their own creative problem solving and leadership on the solution. Thank you Lynsey for your support developing our process and service and helping me to drive our team performance with a new approach! Sally Nulty”

CRM and Inventory Manager, NG

“I found Lynsey very professional yet nurturing, her listening skills and encouragement allowed me to be myself. I feel the sessions with Lynsey will always give me the confidence and determination which I will need to progress in my future personal and professional journey.”

Small business owner

“Lynsey provided very professional yet friendly facilitation at a meeting of the Global Outbreak Alert & Response Network Research leads. 25 colleagues came together from all over the world to reflect on their outbreak experience and strategise on the priorities for GOARN Research going forward. Lynsey was well received and I could not have achieved as much as we did that day without her expert input. So much so, one of the team have asked her to facilitate at a meeting they are hosting!”

Dr. Gail Carson – Director ISARIC part of World Health Org

“Lynsey’s help was pivotal in preparing the meeting and working towards focused output. She was highly professional but the human touch really assisted making the meeting a success. I could warmly recommend her work for anyone who organises complex multi stakeholder meetings and is looking for facilitation into making the meeting outcomes clear.”

Amrish Baidjoe – Research advisor & Honorary Assistant Professor at London School of Hygiene and Tropical Medicine

“Lynsey was an integral part of my leadership team, always coaching and helping us think about things differently; She also was a great leader of her team, helping them through continued periods of change and ambiguity to consistently deliver great results. Lynsey is able to combine commercial realities with communication and customer/employee needs to ensure that any change or programme is successful.”

Alastair Collier – Head of Strategy, Business Services, NG

“I recently had a number of coaching sessions with Lynsey and found her to be extremely helpful in supporting me to break down the confidence barriers that were holding me back. Lynsey is great at listening to your overall goals and the obstacles you are facing and helping you to identify how you can overcome them. I recommend Lynsey if you are looking for an empathetic coach who cares about guiding you to achieve your ambitions”

Hansa V – Marketing Executive