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Bringing illumination to your life and work

Clarity – Confidence – Change

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Career Coaching
Leadership Coaching
People-focused Facilitation

We spend over 90,000 hours at work across our lifetime –  if you’re not fulfilled at work that’s a huge part of your life wasted.

People often do jobs they think they have to do, rather than what they really want to do. Everyone has the ability to enjoy work and feel that they can make a difference. As an individual clear career and performance goals are key. As a company putting people at the centre of your business makes you an employer of choice and drives results.

Design your strategy and build your capability;

  • Discover – clarity on what’s really important to you 
  • Succeed – create a plan, get organised and make the change
  • Grow – build confidence to achieve the career results you want

Lynsey works with people to empower them to find an illuminated way forward.

  • For businesses she offers inhouse coaching and facilitation to build a people-focused performance culture.
  • For individuals Lynsey provides personal growth and career coaching using her Light Up* coaching approach.

Lynsey has built a successful career through focusing on people and purpose. She has a natural talent for helping others through challenges, connecting them to like-minded people and enabling them to learn new things about themselves.

Lynsey’s driving purpose is to illuminate everyone she meets and empower them to make a difference in their world.

People matter. Emotional connections matter.

How Lynsey can work with you


Career Coaching

  • Defining career pathways
  • Improving performance
  • Developing positive habits
  • Life balance and managing stress
  • Making a difference in your world

Leadership Coaching

  • Moving from manager to leader
  • Finding purpose and leadership style
  • Leading through change
  • Developing a coaching culture
  • Building successful teams


  • Improve team collaboration and effectiveness
  • Engaging & enabling employees
  • Customer service skills training
  • Problem solving
  • Building better stakeholder relationships

For more details on the coaching and facilitation support Lynsey provides please download the Services brochure here.

Lynsey is based in Solihull, West Midlands. She works online with clients across the UK and provides in person support for businesses where required.

Solving the people puzzle

Understanding people and building better relationships

Improving the way that you, your team and your stakeholders work together – DISC

Our preferences for how we work, communicate and process information are unique to each of us. Effective people and effective teams ensure that they understand themselves and each other and apply this understanding consistently to create harmony, innovation and great results.

The DISC Personality System is the universal language of behaviour. Research has shown that behavioural characteristics can be grouped together in four major groups. People with similar styles tend to exhibit specific behavioural characteristics common to that style. All people share these four styles in varying degrees of intensity.


Understanding behavioural styles helps you become a better communicator, minimise, or prevent conflicts, appreciate the differences in others and positively influence those around you.

Knowledge of the DISC System empowers you to understand yourself and co-workers in a profound way.

Accredited DISC provider

Lynsey is an accredited DISC provider and authorised to provide the following services;

  • Individual DISC reports and feedback sessions with development action planning
  • Group dynamic DISC reports and leadership coaching
  • Group dynamic DISC reports and facilitated team workshops to improve effectiveness

How Lynsey brings illumination

Client transformation

By empowering clients to be more successful and happier. By enabling them to light up, grow and develop engaging relationships to make a real tangible impact in their personal lives and work.

People and purpose

By creating a network for past, present and future clients that support them in their empowerment. Connecting people who can help each other and make a real difference in the world. By giving back and encouraging others to give back through volunteering and pro-bono work.

Best practice

By using a unique blend of experience, theory and tried and tested robust frameworks to support a coaching and facilitative approach. Lynsey has been an invited speaker at a number of conferences on the subjects of customer/employee experience, communication, culture and building capability.

What people say about working with Lynsey

“- I appointed Lynsey to help me find my much loved “mojo” that seemed to have disappeared without a trace. The reality, during this difficult 2020, was that my productivity and self belief was as elusive as toilet roll at the start of the pandemic. I had started a new job 3 weeks before a lockdown and trying to work my way through 3 different levels of study. Lynsey helped me to reframe my thought process, tackle milestones with care, find my why, courage and self belief. Lynsey was able to keep me on track and move me forwards towards my goals and identify every single obstacle that was holding me back. Most of which was my own self doubt. In the time we worked together I’ve found a new found confidence in my work, I have passed a Level 2 fitness instructor course , L3 PT instructor exam and now completed my Nutrition Diploma dissertation. I honestly would have given up if I hadn’t invested in Lynsey’s help. The tools she has given me have been transferable in other aspects of my life. Anything is possible if you apply yourself. Thank you Lynsey.”

Jo Jones, Client Relationship Manager

“The sessions were really valuable in helping me to step into a new role with broader responsibility following 6 months out of work due to redundancy. The coaching really helped me to take a step back, identify and be more confident in the skills that I did possess and provided the focus I needed to enact them.. “

CX professional

“Lynsey and I worked together at National Grid on the Colleague NPS programme. I immediately discovered a like-minded soul, with the energy and tenacity to bring a team along with her – an early adopter who helps others over the line. Lynsey radiates passion for change which compliments her technical knowledge to drive results. She’s an influencer who can challenge at Executive level, and a key ambassador for creating stronger links between internal and external customer service. Lynsey is a positive force in any team, and I’d happily recommend her as advisor or partner in programmes that require focus and expertise in culture and capability”

Rosie Routledge CX professional

“Lynsey is someone who just gets customer experience, it is in her DNA. That she understands property and real estate is a unique bonus. What I love most about the way Lynsey works is how she owns what she does and how she does it. That takes strength of character particularly as improving customer experience often starts with changing employee culture and management mindset. I look forward to watching her grow her business with interest. “

Marion Ellis FRICS CCXP – The Surveyor Hub/Bluebox Partners/Women in Surveying


“Lynsey was a helpful human to me in a large corporate world. Her coaching style supported me as an individual helping me to design our Service Line Customer Strategy, aligned to the business vision and goals. Lynsey’s subsequent encouragement to apply my interpersonal skills to build on current and new relationships with our internal stakeholders and colleagues improved the customer experience. I could then share this approach with my team for adoption to enable them to undertake their own creative problem solving and leadership on the solution. Thank you Lynsey for your support developing our process and service and helping me to drive our team performance with a new approach! Sally Nulty”

CRM and Inventory Manager, NG


“I found Lynsey very professional yet nurturing, her listening skills and encouragement allowed me to be myself. I feel the sessions with Lynsey will always give me the confidence and determination which I will need to progress in my future personal and professional journey.”

Small business owner

“Lynsey provided very professional yet friendly facilitation at a meeting of the Global Outbreak Alert & Response Network Research leads. 25 colleagues came together from all over the world to reflect on their outbreak experience and strategise on the priorities for GOARN Research going forward. Lynsey was well received and I could not have achieved as much as we did that day without her expert input. So much so, one of the team have asked her to facilitate at a meeting they are hosting!”

Dr. Gail Carson – Director ISARIC part of World Health Org

“Lynsey’s help was pivotal in preparing the meeting and working towards focused output. She was highly professional but the human touch really assisted making the meeting a success. I could warmly recommend her work for anyone who organises complex multi stakeholder meetings and is looking for facilitation into making the meeting outcomes clear.”

Amrish Baidjoe – Research advisor & Honorary Assistant Professor at London School of Hygiene and Tropical Medicine

“Lynsey was an integral part of my leadership team, always coaching and helping us think about things differently; She also was a great leader of her team, helping them through continued periods of change and ambiguity to consistently deliver great results. Lynsey is able to combine commercial realities with communication and customer/employee needs to ensure that any change or programme is successful.”

Alastair Collier – Head of Strategy, Business Services, NG

“I recently had a number of coaching sessions with Lynsey and found her to be extremely helpful in supporting me to break down the confidence barriers that were holding me back. Lynsey is great at listening to your overall goals and the obstacles you are facing and helping you to identify how you can overcome them. I recommend Lynsey if you are looking for an empathetic coach who cares about guiding you to achieve your ambitions”

Hansa V – Marketing Executive

About Lynsey

Lynsey has over 20 years’ experience in leadership and management roles working across property and shared services functions in the utilities, real estate, and infrastructure industries.

She has a broad range of experience as a Chartered Surveyor and senior leader including property strategy, contract management, strategic communications, and transformational change.

  • Developed and implemented frameworks for working with complex stakeholder relationships to enable brownfield land to be developed for beneficial community uses.
  • Designed and delivered a customer and employee engagement transformation plan to create improved service experience for 6000 employees.
  • Worked with a strategic communications and stakeholder engagement consultancy to grow their Midlands business on some of the UK’s most high-profile infrastructure and real estate projects.

Lynsey has a Post Graduate Diploma in Organisational Leadership from Oxford Uni, Diploma in Personal Performance Coaching, is an Accredited DISC personality tool provider and is a APMG Change Practitioner. Lynsey is a member of the International Coaching Federation.

Lynsey works as an associate with Right Management (coaching & outplacement support) and Inspired Partners (Change Management support).

Lynsey is also affiliated with Solihull Well Being Clinic and provides face to face coaching and workshops from their welcoming facilities in the Midlands. 


Why you might like to work with Lynsey

Lynsey’s values drive her life purpose to work with people to empower them to find an illuminated life filled with happiness and success.


  • Listen to understand
  • Have empathy & kindness
  • Find balance in every situation
  • Organise to bring clarity
  • People & connections matter

What Lynsey is talking about …

Events & Workshops

Coming soon

Coaching Programmes

Clarity, Confidence & Change Package

Kickstart your career package – intensive six weeks

Outplacement/Redundancy coaching


Will coaching be of benefit to me?

Coaching can help anyone who has a gap between where they are now and where they would like to be in the future. Coaching empowers you, the individual, to identify the right goals, create effective plans and achieve success. Coaching looks forward whilst helping raise awareness of your driving values and beliefs. Coaching does not give you advice or therapy but a chance to take ownership of creating the life that you want.

How much does coaching cost?

Coaching packages vary dependant on the number of sessions a client would like to book. Packages can be tailored for individual needs and budgets. Please contact us for more information.

How does coaching take place and how often?

Usually a minimum of five coaching sessions is recommended to see the full impact that coaching can bring. Bespoke programmes can be agreed as required. Coaching is most effective fortnightly or monthly for the first five sessions.

What is facilitation?

The role of a facilitator is to be an independent resource to help people achieve their desired outcomes from meetings, workshops and events. The facilitator works with the sponsor/organiser of the meeting to help set the agenda, pre-work, environment and format. The facilitator helps to run the meeting bringing tools and techniques to help get the best out of attendees to achieve the meeting goals.

How much does facilitation cost?

As every meeting, workshop and event is different a bespoke package will be created. Discounted rates are available for community and charity groups.

How do I get started?

Please get in touch for an initial free 30 minute consultation to learn more about which coaching or facilitation package is right for you.

How to get in touch

T: (+44) 7834 161634

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